Refund Policy

Flow AI's refund, cancellation, and credit policy for subscriptions and credits.

May 2, 2026

Effective Date / Last Updated

Effective Date: May 2, 2026 Last Updated: September 1, 2026

This Refund Policy explains how cancellations, refunds, and credits work for Flow AI ("we," "us," or "our") at https://ai-flow.video (the "Service"). It forms part of, and should be read together with, our Terms of Service. New subscriptions and one-time credit-pack purchases are processed by Stripe. PayPal may continue to service legacy payment or subscription relationships created before Flow AI moved new checkout to Stripe.

2. Credits

The Service uses a credit-based system. Cost depends on the model you choose and the resolution and duration of your output, as shown at submit time and on the pricing page.
The paid Flow AI workflow requires enough available credits from an active paid subscription or an unexpired one-time credit pack. A credit-pack holder does not also need an active subscription.
Subscriptions grant a monthly credit allotment. One-time credit packs grant a separate balance in a single purchase and do not renew automatically. The separately labeled free tools require no payment or credits and are outside this paid credit and cash-refund system.

2.1 Allocation and Expiration

Monthly subscriptions: the full monthly allotment is granted at the start of each billing period.
Annual subscriptions: credits are granted monthly across the year rather than all at once, even though billing is annual.
Unused subscription credits do not roll over and expire at the end of each monthly cycle.
One-time credit packs: pack credits are granted after successful payment, remain valid for 365 days from purchase, do not reset monthly, and do not renew automatically.
Except for approved cash refunds described below, credits are non-transferable and have no cash value.

3. Cancellation

You can cancel anytime from your account settings.
After cancellation, you keep access through the end of the current billing period.
Once cancellation takes effect, future subscription credit grants stop, and unused subscription credits expire at the end of the applicable monthly cycle.
Canceling a subscription does not cancel, shorten, or otherwise affect the separate 365-day validity period of unexpired credits from a one-time credit pack.

4. Refunds

Subscriptions are generally non-refundable once a billing period has started.
Unused subscription credits within a billing period are not refunded.
One-time credit packs are generally non-refundable after the credits have been granted, whether the pack is completely unused or partially used, except where required by law or approved after an exceptional review.
Approved credit-pack cash refunds: we manually reconcile the account and remove the corresponding pack credits. Do not spend credits from a pack while its refund review is pending.
Failed tasks: if a generation fails due to a system error, the credits used for that task are automatically restored to your balance. This is a credit restoration, not a cash refund.
Refund method: approved cash refunds are returned through the original payment processor and payment method where available.
Exceptional circumstances and legal rights: in rare cases, refunds may be granted at our sole discretion on a case-by-case basis. Nothing in this Policy limits rights that cannot be excluded under applicable law. Granting one discretionary refund creates no obligation to grant others.

5. NSFW and Policy Violations

No refunds are issued where an account is terminated for generating, uploading, or distributing NSFW, explicit, or otherwise prohibited content, as described in our Terms of Service.

6. How to Request a Refund Review

For refund review requests, email support@ai-flow.video from the address on your account so we can verify it.

7. Contact Us

Email: support@ai-flow.video Website: https://ai-flow.video