Terms of Service

May 2, 2026

Effective Date / Last Updated

Effective Date: May 2, 2026 Last Updated: May 2, 2026

1. Introduction and Acceptance of Terms

These Terms of Service ("Terms") are an agreement between you and Flow AI ("Flow AI," "we," "us," or "our") covering your use of the AI video and image generation service at https://ai-flow.video (the "Service").

By signing up, signing in, or otherwise using the Service, you accept these Terms. If you do not accept them, do not use Flow AI.

Independence Notice. Flow AI is an independent platform and is not affiliated with, endorsed by, or sponsored by Google LLC. Google, Google Labs, Flow, and Veo are trademarks of their respective owners.

2. Description of Service

Flow AI is an online AI video and image generator powered by Google's Veo technology. It offers multiple models — Veo 3.1, Veo 3.1 Fast, Seedance 2, and Seedance 2 Fast for video, plus Nano Banana Pro, Nano Banana 2, and GPT Image 2 for images. You generate from a text prompt, a single image, or reference images:

Text-to-video — generate a video clip from a text prompt.
Image-to-video — animate or extend a single source image into video.
Reference-to-video — guide generation using reference images.
Image generation — create or edit still images from a prompt.

Output resolutions go up to 4K. The Service runs in the browser with no install and no GPU. Quality depends on the inputs you provide, the model you choose, model behavior, and current system conditions.

3. Eligibility and User Accounts

Eligibility. You must be at least 13 years old to use Flow AI.
Account creation. Most features require an account; the information you provide must be accurate and your own.
Account security. Keep your credentials confidential. You are responsible for everything that happens under your account. Notify us immediately if you suspect unauthorized use.

4. Subscription Plans and Credits

4.1 Credit System

The Service uses a credit-based system. Cost depends on the model you choose and the resolution and duration of your output, as shown at submit time and on the pricing page.
A paid subscription is required to generate. There is no free generation tier.
Each plan grants a monthly credit allotment, listed on the pricing page.

4.2 Allocation and Expiration

Monthly subscriptions: the full monthly allotment is granted at the start of each billing period.
Annual subscriptions: credits are granted monthly across the year rather than all at once, even though billing is annual.
Unused credits do not roll over and expire at the end of each monthly cycle.
Credits are non-refundable, non-transferable, and have no cash value.

4.3 Usage Limits and Fair Use

To keep the Service stable for everyone, we enforce:

Concurrency: a per-tier limit on simultaneous tasks per user.
Daily safety cap: a per-tier daily task ceiling that prevents bursty abuse; under normal use it is well above your monthly allotment and you will not feel it.
Failure refund: if a task fails because of a system error on our side or our AI provider's side, the credits consumed for that task are returned to your balance automatically. This is a credit refund, not a cash refund.

We may revise these limits, the credit formula, or plan benefits with reasonable notice via the pricing page or in-product messaging.

4.4 Video and Image Output

Video outputs are MP4 files; image outputs are standard image files. Available resolutions and durations depend on the model you choose and are shown at submit time.
Output resolutions go up to 4K.
Veo 3.1 and Veo 3.1 Fast generate native audio, which is on by default and can be turned off. Other models may produce silent video. The presence of audio depends on the model you select.

4.5 Downloading and Export

You can download outputs from your generation history. Subject to these Terms, you may use the outputs for personal or commercial purposes on any plan.

5. Pricing, Payments, and Taxes

Subscription billing is processed by PayPal (our primary payment processor) and may also use Creem.
Prices are displayed in USD.
By subscribing, you authorize us and our payment processors to charge the recurring fee for your selected plan until you cancel.
Any taxes, duties, or similar charges that apply to your purchase are your responsibility.
Prices may change with reasonable advance notice.

6. Cancellation and Refund Policy

6.1 Cancellation

You can cancel anytime from your account settings.
After cancellation, you keep access through the end of the current billing period.
Once cancellation takes effect, monthly credit grants stop and any remaining credits expire.

6.2 Refunds

Subscriptions are generally non-refundable once a billing period has started.
Unused credits within a billing period are not refunded.
Failed tasks: if a generation fails due to a system error, the credits used for that task are automatically restored to your balance. This is a credit restoration, not a cash refund.
Exceptional circumstances: in rare cases, refunds may be granted at our sole discretion on a case-by-case basis. Granting one refund creates no obligation to grant others.

For refund review requests, email support@ai-flow.video. See our Refund Policy for details.

7. Your Content and Generated Outputs

7.1 Your Responsibilities

You are responsible for:

The prompts and image and video inputs you provide
Holding the necessary rights, licenses, or permissions for those inputs (including for any real persons depicted)
The way you use the resulting outputs

You must not use the Service to break any law or to violate someone else's rights, including copyright, trademark, privacy, publicity, or personality rights.

7.2 Ownership / Rights in Outputs

As between you and us, you retain your rights in the inputs you submit. Subject to these Terms and applicable law, you may use the generated outputs for personal or commercial purposes on any plan.

Important: none of this gives you rights in third-party material. If your input depicts a copyrighted character, a real person without consent, a trademarked work, or anything else you are not authorized to use, the resulting output is still infringing — and that is on you.

7.3 License to Operate the Service

You grant us a limited, worldwide, non-exclusive, royalty-free license to host, transmit, store, process, and display your inputs and outputs only as needed to operate, secure, and improve the Service, which covers:

Running the generation pipeline and returning your output
Powering your generation history
Enforcing usage limits, billing rules, and abuse prevention
Providing technical support and resolving issues

8. NSFW and Explicit Content Policy

You may not generate, upload, or distribute NSFW or sexually explicit material through Flow AI. This covers nudity, pornographic content, sexual acts, sexualization of real persons or minors, and any related adult content — regardless of fictional framing. Violating accounts will be terminated immediately, and where the law requires, reported to authorities. No refunds are issued in these cases.

This policy applies to all inputs and all outputs across every Flow AI feature, including:

Image and video inputs uploaded for image-to-video and reference-to-video
Text prompts entered for any video or image generation
Any generated video or image produced by any model

Inputs (images, prompts) are scanned by automated content-safety systems before generation; flagged inputs are blocked at submission and credits are not deducted. Outputs are also scanned by the model's built-in safety filter; flagged outputs result in a credit refund. Repeated violations will lead to permanent account termination.

9. Prohibited Activities

You agree not to use the Service to generate, upload, or distribute content that:

Breaks any applicable law or facilitates illegal activity
Contains hate speech, discrimination, or incitement to violence against an individual or group
Is fraudulent, deceptive, or designed to mislead (including phishing, spam, malware)
Infringes copyrights, trademarks, rights of publicity, privacy, or other intellectual or proprietary rights
Depicts real, identifiable people without their consent — including political figures, public figures, and private individuals — especially for harmful, deceptive, or non-consensual purposes (e.g. deepfakes)
Harasses, bullies, doxxes, or threatens any person
Sexualizes minors or contains content that exploits or endangers minors
Spreads disinformation intended to cause harm

You also agree not to:

Bypass usage limits, rate limits, or other technical safeguards
Use scripts, bots, or automation to abuse the Service
Disrupt service operations, security, or other users' access
Reverse-engineer, decompile, or attempt to extract the source code of the Service or its underlying models

Enforcement. We may suspend or terminate accounts that violate these Terms, with or without prior notice, and without refund where the law allows.

10. AI Output Disclaimer

Generated videos and images may be inaccurate, distorted, or otherwise unsuitable for your intended purpose.
Outputs depend on your inputs (prompt clarity, image quality, motion complexity), the model and resolution you select, model behavior, and current system conditions.
We do not guarantee any particular quality, accuracy, identity preservation, or fitness for any purpose.
You are responsible for reviewing outputs before using them anywhere.

11. Privacy

How we handle your data is described in our Privacy Policy. Using the Service indicates your acceptance of those practices.

12. Service Availability and Changes

We make reasonable efforts to keep the Service running but do not guarantee uninterrupted availability.
Features, limits, pricing, or the entire Service may be modified, paused, or discontinued at any time, including for maintenance, security, or business reasons.
Where significant changes are planned, we will give reasonable advance notice through the website or in-product messaging.

13. Termination

You may stop using the Service at any time.
We may suspend or terminate your access if you violate these Terms or if we reasonably believe your continued use poses a risk to the Service, our providers, or other users.
Upon termination your right to use the Service ends; we may continue to retain certain records as required by law or for legitimate business reasons.

14. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY ABOUT OUTPUT QUALITY, ACCURACY, OR ANY SPECIFIC RESULT.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, FLOW AI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, NOR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE.

16. Indemnification

You agree to defend, indemnify, and hold harmless Flow AI and its affiliates, officers, directors, employees, and agents from any claims, losses, liabilities, damages, and costs (including reasonable attorneys' fees) that arise from:

Your use of the Service
Your breach of these Terms
Your breach of any law or third-party right
Inputs you submit or outputs you generate through the Service